Refund & Cancellation Policy

Last updated: November 4, 2026
Effective date: November 7, 2026

1. Introduction

At Purpify Host ("Purpify", "we", "us", or "our"), we aim to provide reliable, affordable hosting services and fair treatment for all customers.

This Refund & Cancellation Policy explains when refunds may be issued, how cancellations work, and your rights when purchasing our services.

This policy applies to hosting services purchased through Purpify Host, including game server hosting, code hosting, and related products.

Website: https://purpify.host
Client Area: https://payments.purpify.host

Nothing in this policy limits your mandatory rights under applicable consumer protection laws.

2. Right of Withdrawal

Consumers who purchase hosting services online may have a statutory right to withdraw from their contract within 14 calendar days of the contract being concluded, without providing a reason.

To exercise this right, contact us through our client area or published contact channels before the withdrawal period expires.

If you expressly request immediate service activation during the withdrawal period, applicable law may permit a proportionate charge for services already provided, provided the necessary legal conditions have been met.

Immediate activation alone does not automatically remove your statutory withdrawal rights.

Where a withdrawal refund is required, we will reimburse the applicable amount within the statutory deadline, normally within 14 days after receiving your withdrawal notice.

3. Refund Eligibility

Outside statutory rights, Purpify does not provide an unconditional money-back guarantee.

However, we may offer discretionary refunds in circumstances such as:

• A service that cannot be provisioned or delivered.
• Significant technical issues that prevent normal service use.
• Incorrect or duplicate payments.
• Accidental purchases where little or no service has been consumed.
• Other exceptional circumstances that reasonably justify a refund.

Goodwill refund requests are reviewed individually, considering the circumstances, service usage, and time elapsed since purchase.

Approval of one discretionary refund does not guarantee approval of future requests.

4. Service Issues and Unavailability

If your purchased service is not delivered, does not match the agreed specifications, or experiences a significant fault, please contact our support team.

We will investigate and take appropriate action, which may include:

• Resolving the technical issue.
• Restoring the affected service.
• Providing a suitable alternative.
• Offering a price reduction.
• Terminating the affected contract and issuing a refund where required.

Any remedies required by applicable consumer protection law remain available regardless of our discretionary refund conditions.

5. Subscription Renewals

Hosting services may operate on recurring billing cycles, including monthly, quarterly, or annual subscriptions.

Customers are responsible for managing their subscriptions and cancellation preferences through the client area.

To prevent a future renewal, submit your cancellation request before the next billing period begins.

Cancellation normally takes effect at the end of the current paid billing period, unless an earlier termination is requested or otherwise required.

Outside mandatory legal rights or a separate written agreement, cancelling a subscription does not automatically entitle the customer to a refund for unused prepaid service time.

6. Immediate Cancellation

Customers may request immediate termination of their hosting services through the client area or by contacting support.

Immediate termination may result in the permanent deletion of server files, databases, backups, and other associated data, subject to applicable data retention obligations.

Customers should download any important files before requesting immediate termination.

Immediate cancellation does not automatically create a refund entitlement, except where required by law or expressly agreed.

7. Add-ons and Additional Services

Additional purchases, including resource upgrades, dedicated IP addresses, and other hosting add-ons, are subject to the applicable product terms and mandatory consumer rights.

If an add-on cannot be delivered, we will provide an appropriate remedy, which may include a refund.

Any special refund conditions for custom or third-party services will be disclosed before purchase where required.

8. Refund Processing

Approved refunds will generally be issued through the original payment method.

Refunds are submitted as promptly as reasonably possible and within applicable statutory deadlines.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

We do not impose undisclosed refund processing fees or automatically substitute account credits for monetary refunds owed under applicable law.

9. Payment Disputes and Chargebacks

If you believe a payment was incorrect or unauthorised, we encourage you to contact our support team so we can investigate.

You retain the right to contact your payment provider or exercise any other remedies available under applicable law.

Payment disputes are assessed individually. Submitting a legitimate dispute does not automatically constitute fraud or abuse.

10. Abuse and Fraudulent Activity

Purpify reserves the right to investigate suspected fraudulent transactions, payment abuse, or violations of our Terms of Service.

Where justified and legally permitted, services may be suspended or terminated.

Refund requests connected to proven abuse may be declined where no mandatory refund right applies.

This section does not override statutory consumer rights.

11. How to Request a Refund

To request a refund or exercise a statutory withdrawal right:

1. Visit https://payments.purpify.host.
2. Open a support ticket or use an available cancellation or withdrawal option.
3. Provide your service details and relevant order or invoice reference.
4. Explain the issue, where relevant. No reason is required for a valid statutory withdrawal.
5. Our support team will review your request and communicate the outcome.

Please never share your account password or complete payment card information in support tickets.

12. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes to our services, business practices, or legal obligations.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove mandatory rights or contractual protections already applicable to a purchase.

13. Contact Us

For questions about cancellations, billing, or refunds, please contact Purpify Host.

Website: https://purpify.host
Client Area: https://payments.purpify.host
Support: Available through the client area

14. Model Withdrawal Statement

You may use the following statement to exercise an applicable statutory right of withdrawal:

To Purpify Host,

I hereby notify you that I wish to withdraw from my contract for the following service:

Service: [Service name]
Order or invoice reference: [Reference]
Contract date: [Date]
Customer name: [Full name]
Customer address: [Address]

Please confirm receipt of this withdrawal request and provide information regarding the cancellation and any applicable reimbursement.

Date: [Date]